At Monument, our goal is to provide top-quality care without the long wait times and high prices that have become far too common in healthcare. Our cancellation policy enables us to maintain these standards and support more people along their sobriety or moderation journey. Please email firstname.lastname@example.org with any questions.
Appointment Cancellation Policy
When you book an appointment, you're reserving a spot on your clinician's calendar, and making it unavailable to other members. To ensure as many people get care as possible, please cancel as soon as you know you will not be able to make your appointment. If cancellation is necessary, we require that you do so at least 24 hours in advance to avoid a cancellation fee. The 24 hour policy applies to any day of the week. For example, if your appointment is at 8am on Monday, you will need to cancel by 8am on Sunday to avoid a fee.
Late Cancellation Fee
A cancellation is considered late when the appointment is canceled less than 24 hours before the appointment time. If you cancel within 24 hours of your appointment you will be charged a $25 late cancellation fee.
How To Cancel Your Appointment
If you need to cancel your appointment you can log in to your Monument dashboard and go to the 'Appointments' page. You can then choose to cancel an individual appointment.
Missed Appointment Fee
If you do not show up to your appointment without having canceled the appointment, you will be charged a $50 missed appointment fee.