At Monument, our goal is to provide top-quality care without the long wait times and high prices that have become far too common in healthcare. Our cancellation policy enables us to maintain these standards and support more people along their sobriety or moderation journey. Please email firstname.lastname@example.org with any questions.
Appointment Cancellation Policy
When you book an appointment, you're reserving a spot on your clinician's calendar, and making it unavailable to other members. To ensure as many people get care as possible, please cancel as soon as you know you will not be able to make your appointment. If cancellation is necessary, we require that you do so at least 24 hours in advance to avoid a cancellation fee. The 24-hour policy applies to any day of the week. For example, if your appointment is at 8 am on Monday, you will need to cancel by 8 am on Sunday to avoid a fee.
How To Cancel Your Appointment
If you need to cancel your appointment you can log in to your Monument dashboard and go to the 'Appointments' page. You can then choose to cancel an individual appointment.
Fee Structure: Insurance-covered Treatment Plans
Late Cancellation Fee (within 24 hours): $125
Missed Appointment Fee: $125
Late Cancellation Fee (within 24 hours): $100
Missed Appointment Fee: $100
Fee Structure: Out-of-Pocket Treatment Plans
Late Cancellation Fee: $25 (this fee applies if an appointment is canceled or rescheduled less than 24 hours before the scheduled time).
Please note that missed appointments and no-shows will be counted toward your bi-weekly or weekly appointment quota, and will result in a loss of that appointment.
Please note: All fees are applicable based on the timing of cancellations, and missed appointments resulting in additional charges. If you have any questions or need further clarification, feel free to reach out to email@example.com