General

Platform FAQs for Therapy + Doctor Appointments on Monument (EFFECTIVE MAY 21ST!)

• Updated FAQs for Monument's New Platform (Effective May 21st, 2025)

Troubleshooting

• Why are my video calls not working?

How It Works

• Why is working with a Monument physician different than my primary care doctor?
• Does Monument use The Sinclair Method?
• Which Monument plan is best for me?
• Why would I do weekly therapy instead of bi-weekly?
• What are Monument's physician appointment fees?
• How frequently will I have to meet with my Monument physician?

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Account Setup

• How do I sign up for Monument? What can I expect?
• How can I manage my Monument membership or make changes to my treatment plan?
• How do I know when I am matched?
• What is your cancellation policy?
• Why isn’t specialized therapy or medication-assisted treatment available in my state?

Medication & Clinicians

• How long will I be on naltrexone?
• What are Monument's medication options?
• Does Monument take insurance?
• How do I sign up for Amazon pharmacy?
• What are the side effects of Naltrexone?
• Does Monument make money from selling medication?

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Privacy & Security

• How is my information protected?

Contact

• How do I contact customer support?
• Are you experiencing a crisis or emergency?
• Feedback