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General

Have a question about Monument? Browse our FAQs and connect with our support team.

Platform FAQs for Therapy + Doctor Appointments on Monument (EFFECTIVE MAY 21ST!)

  • Updated FAQs for Monument's New Platform (Effective May 21st, 2025)

Troubleshooting

  • Why are my video calls not working?

How It Works

  • Why is working with a Monument physician different than my primary care doctor?
  • Does Monument use The Sinclair Method?
  • Which Monument plan is best for me?
  • Why would I do weekly therapy instead of bi-weekly?
  • What are Monument's physician appointment fees?
  • How frequently will I have to meet with my Monument physician?
See all 12 articles

Account Setup

  • How do I sign up for Monument? What can I expect?
  • How can I manage my Monument membership or make changes to my treatment plan?
  • How do I know when I am matched?
  • What is your cancellation policy?
  • Why isn’t specialized therapy or medication-assisted treatment available in my state?

Medication & Clinicians

  • How long will I be on naltrexone?
  • What are Monument's medication options?
  • Does Monument take insurance?
  • How do I sign up for Amazon pharmacy?
  • What are the side effects of Naltrexone?
  • Does Monument make money from selling medication?
See all 16 articles

Privacy & Security

  • How is my information protected?

Contact

  • How do I contact customer support?
  • Are you experiencing a crisis or emergency?
  • Feedback
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